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TayqaNova · Support Centre
TayqaNova Support
Applies to: TayqaNova — iOS and Android application
Questions about TayqaNova, your account, location, photos or notifications? Start a live chat, send us an email, or call us. Our team answers every request.
Support hours: Monday–Friday, 09:00–18:00 (GMT+4, Baku) · Typical response: within 1 business day
Contact options
Email support
Best for account issues, bug reports and anything that needs screenshots or attachments.
info@s-digitalsolutions.comPhone
Available during support hours for urgent operational problems.
+994 55 969 96 69What to include in your request
Sending these details in the first message lets us solve the issue in one round instead of three:
- TayqaNova version (shown on the app’s settings or “About” screen).
- Device model and operating system version (for example: iPhone 15, iOS 26.1).
- Your account username and the name of your organization — never send your password.
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording of the problem, if possible.
Frequently asked questions
I cannot sign in to TayqaNova
Check that your username and password are entered exactly as issued, and that your device has an internet connection. If sign-in still fails, your account may be disabled or your session expired — contact your organization’s administrator, or write to us at info@s-digitalsolutions.com.
The map or my location is not working
TayqaNova needs the location permission set to “While Using the App” and location services turned on. Open your device settings, grant TayqaNova location access, then reopen the map. The App only uses location while it is open — it does not track you in the background.
The camera will not open for a task photo
Grant TayqaNova the camera permission in your device settings, then try again. Photos you take are attached to the task or client record and uploaded to your organization’s server.
I am not receiving notifications
Make sure notifications are enabled for TayqaNova in your device settings and that you are signed in. Notifications are delivered through Firebase Cloud Messaging and require an internet connection.
How do I delete my account and data?
Send a deletion request from your registered email address to info@s-digitalsolutions.com, or ask your organization’s administrator. We process such requests within 30 days. Details are in the TayqaNova Privacy Policy.
What data does TayqaNova collect?
Account credentials for authentication, a session token, your profile name, device information, a push notification token, your precise location while using the App, photos you capture, and the business data you view or enter. No contacts, microphone, health or advertising data. Full detail in the TayqaNova Privacy Policy.
Publisher
SMART DIGITAL SOLUTIONS LLC
16 Maden Street, Garachukhur Settlement, Surakhani District, Baku, Republic of Azerbaijan
Website: s-digitalsolutions.com
Email: info@s-digitalsolutions.com
Phone: +994 55 969 96 69